Storing Documents Can Be Painful

This demonstrates the cost of storing documents in file cabinets … with a Document Management System Integrated to your Line of Business(LOB) application you can reduce or eliminate the costs to retrieve, fax and re-file documents- this is one of many document management programs

A Customer Service or Accounts Receivable person receives a call asking about an invoice and the customer requests a copy of the signed pick ticket…  so the person places the customer on hold and walks over to the file cabinet and finds the document in question… returns and ask the customer for a fax number, hangs up the phone walks to the fax machine, sends them a copy of the signed pick ticket, returns to the file cabinet and re-files the documents. Sound straight forward… not much can go wrong… RIGHT…

Murphy’s Law states:

“Whatever can go wrong will go wrong!”

Here are some statistics:

• The average cost to find a lost document is $122
• It costs $220 in labor to reproduce that same document.
• 7.5% of all documents get lost!
• Source: Coopers and Lybrand

Base on the statistics above… if you have 40,000 documents…3,000 of them are misfiled.

If you have to find all those lost documents the cost would be over $360,000.

If you have to recreate any documents your cost goes up.

Making use of integrated document management programs the employee simply brings up the signed pick ticket from your Line of Business (LOB) application and asks the customer if they would like it faxed or emailed … all without leaving their LOB application or their desk … and with nothing to re-file there is nothing miss-filed.

Just think of how much more productive your people will be … and how much money YOU can save by utilizing document management programs.